Your satisfaction is our #1 priority. So if you’re not happy with your purchase for whatever reason, we’re here to help! We offer free returns within 180 days of receiving your order (that’s 6 months from your date of purchase!). You can return your product for a store credit or a refund to the original payment method.
Find out more about our return and exchange policy below:
Most orders will arrive in 30 days or less but sometimes there are delays due to factors outside of our control (e.g. customs delay, natural disasters). But if your item(s) has still not arrived within 45 days from the order date or it arrived damaged or you received the wrong item, simply Contact Us to arrange for either of following:
If you no longer want the item for whatever reason, please complete the following steps to arrange for a free return:
We reserve the rights to charge restocking fees of up to 20% of the item price based on the condition of the returned item(s).
Once we have received and inspected the item, we will contact you to arrange for either of the following:
If you opt not to return the item, forward either your order receipt and/or Paypal receipt (that you received via email) to firstname.lastname@example.org. We appreciate that you indicate the reason why you’re not satisfied and to include clear pictures of the item defects if applicable. Under this situation, we can offer you the following:
Please note the following exceptions to our refund and return policy:
Validity of store credits:
Store credits issued under this refunds & returns policy is valid for 1 calendar year from the date of issuance.